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Terms & Conditions

Welcome!

We sincerely appreciate your visit to (https://mercator-travel.com/). Before you proceed to use the website to purchase any services, we kindly request that you carefully read and understand the following terms and conditions. By accessing and using this website, you acknowledge that you accept these terms and conditions (the “Agreement”) without any reservations or revocations and that you are legally bound by them. In this Agreement, the terms “we,” “us,” and “our” refer to Mercator Travel & Tourism – Sole Proprietorship L.L.C. The terms “you” and “your” refer to the customer who visits our website, makes a reservation through us, or utilizes our services in any way. If you do not agree to these terms and conditions, we kindly ask that you refrain from using our website and exit immediately.

Additionally, we request that you review and accept our Privacy Policy, ensuring that you are familiar with our practices regarding the handling of your personal information.

Thank you for your cooperation, and should you have any questions or concerns, please do not hesitate to reach out to us.

What We Provide:

Mercator Travel & Tourism – Sole Proprietorship L.L.C., located at P/162 Bldg., Alkhazzaf St Al Nahyan E25 Abu Dhabi, United Arab Emirates, owns and operates the website (referred to as the “Website”) that you are currently visiting.

At Mercator Travel & Tourism – Sole Proprietorship L.L.C., we offer the sale of travel services and facilitate reservations for these services. Please note that these services are provided by independent third-party travel vendors (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to your specific arrangements, in addition to our general terms and conditions. It is important to understand and familiarize yourself with both sets of terms and conditions. Certain software and content on our website are owned or licensed by us or our Suppliers, and your use of such software and content may be subject to additional conditions. While we make every effort to ensure the completeness and accuracy of the information on our website, we cannot guarantee that it will always be entirely error-free.

The protection of your personally identifiable information is of utmost importance to us, and we will handle it in accordance with our Privacy Policy. We make reasonable efforts to prevent viruses from entering or emanating from our website, although we cannot guarantee that the website will be virus-free at all times.

Please note that the purpose of this website is to provide information about Mercator Travel & Tourism, and assist in planning bookings. By accessing and using the website, you are granted a personal right to plan and purchase travel services and utilize the provided information for your travel arrangements. Except for this limited license, no other rights or licenses are granted to you in relation to this website. We and our third-party providers reserve all rights not expressly granted. The use of the website for commercial purposes or as a travel agency service for third parties or travel agents acting on behalf of the public is strictly prohibited. Bookings made in violation of this rule will be cancelled, and a refund will be issued, subject to an administration fee deduction.

We reserve the right to deny access to the website at any time without prior notice.

What we are NOT responsible for:

The information, products, and services on this website are provided “AS IS”. Mercator Travel & Tourism, and its providers expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. Mercator Travel & Tourism makes no warranty and expressly disclaims any obligation, that: (a) the website will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (b) the content will be up-to-date, complete, comprehensive, accurate or applicable to your circumstances; (c) the results that may be obtained from the use of the website or any services offered through the site will be accurate or reliable; or (d) the quality of any products, services, information, or other material obtained by you through the website will meet your expectations.

Limits on Our Liability to You:

Mercator Travel & Tourism, including our officers, directors, employees, representatives, owners, and providers, will not be held responsible or liable for:

(a) Any damages to your computer equipment or other property, or any viruses that may infect them, resulting from your access to the website or the downloading of any content from the website.

(b) Any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with:

(i) The use of the website or its content.

(ii) Any failure or delay, including the use of or inability to use any component of the website for reservations or ticketing.

(iii) The performance or non-performance by Mercator Travel & Tourism or any service provider, even if we have been advised of the possibility of damages to such parties or any other party.

Please note that some states do not allow the limitation of liability, so the limitations stated above may not apply to you.

Governing Law:

The services provided by Mercator Travel & Tourism are governed by the laws of the United Arab Emirates, and specifically, the federal laws applicable within the United Arab Emirates. Please note that no warranties or representations, express or implied, are given regarding the compliance of the information on the website or the services we offer with the laws of any other country. The laws of other countries will not apply to the website or the services provided by Mercator Travel & Tourism.

By accessing and using this website, you agree that all information contained herein and any matters arising between you and us will be governed by the laws applicable in the United Arab Emirates. Furthermore, any disputes that may arise between you and us will be subject to the exclusive jurisdiction of the Courts of Abu Dhabi. However, please note that we reserve the right to initiate legal proceedings against you for any breaches of these terms and conditions in your country of residence or any other relevant country.

Your Agreement with Us:

By using the Website, you confirm and guarantee that:

By making a booking or using our website, you agree to be bound by the terms of this Agreement, as well as any additional terms and conditions provided by any Supplier that are applicable to your booking, travel arrangements, or use of website content. You agree, on your behalf and on behalf of any individuals you represent, to comply with all such terms and conditions, including the timely payment of all amounts due. You acknowledge that any violation of these terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) the forfeiture of any payments made for your reservation or purchase, (c) denial of access to the relevant travel-related product or service, and (d) our right to charge your account for any costs incurred as a result of such violation.

You represent and warrant that:

(a) You are of legal age to use our services and website and can enter into legally binding agreements in connection with your use.

(b) You are authorized to act on behalf of any individuals you represent, and you accept these terms and conditions on their behalf.

(c) The information provided by you, members of your group, or any other person using your login information is true and accurate.

You are responsible for informing any other individuals included in your travel arrangements of all applicable terms and conditions. You understand that you are financially responsible for any use of our services or website by yourself or others using your name or account.

Indemnification:

You agree to protect and indemnify Mercator Travel & Tourism, its providers, and each of their officers, directors, employees, owners, and agents from any claim, cause of action, or demand, including reasonable attorney’s fees, that may arise in connection with

(1) Your breach of these Terms and Conditions,

(2) Your violation of any law, regulation, or the rights of a third party, or

(3) Your use of the website.

In the event that any third party files or initiates legal action against Mercator Travel & Tourism as a result of the aforementioned circumstances, you agree to defend Mercator Travel & Tourism, and its associated parties and cover any related expenses, including attorney’s fees, as necessary.

What You Agree NOT to Do:

In order to maintain a respectful and lawful environment on the website, you agree not to engage in any abusive or harmful behavior. This includes, but is not limited to, the following actions:

Defaming, harassing, stalking, threatening, abusing, or violating the rights of others as defined by applicable law.

Harming or interfering with the operation of others’ computers and software, including transmitting corrupt files or computer viruses.
Violating intellectual property, publicity, or privacy rights, such as uploading, downloading, or transmitting materials or software without proper authorization.
Omitting or misrepresenting the origin or rights of any downloaded or uploaded file, including proprietary language, author identifications, or notices of patent, copyright, or trademark.
Transmitting or disclosing trade secrets or other confidential or protected proprietary material or information.
Downloading or uploading files that are unlawful to distribute through the website, contain explicit nudity or pornographic material, or are harmful to minors in any way.
Interfering with or disrupting the website or its servers or networks, including attempting to interfere with the access of other users, hosts, or networks. This includes activities such as overloading, initiating denial of service attacks, spamming, crashing, flooding, or mail-bombing the website.
Directing automated processes, bots, spiders, crawlers, or any other similar means at Mercator Travel & Tourism’s computer systems or creating an unreasonable load on the infrastructure.
Transmitting or copying any information or software obtained through the Website, or creating derivative works without proper authorization.
Providing false or inaccurate information, including falsely using passwords or personal identification numbers, misrepresenting one’s identity, or acting on behalf of another without proper authority.
Violating this Agreement in any other manner.

By agreeing to these terms and conditions, you acknowledge and agree not to engage in any of the aforementioned actions or any other activities that are inconsistent with the intended use of the website.

Copyright and Trademark Notices:

The copyright of the content on the website belongs to us or the licensors of such content. We reserve the copyright and all proprietary rights in the website and its content.

The website is intended for your personal, non-commercial use. You are prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, reverse-engineering, licensing, creating derivative works from, transferring, or selling any information, software, products, or services obtained from this Website. Mercator Travel & Tourism, and any other product or trade names associated with Mercator Travel & Tourism mentioned on the website are our trademarks or registered trademarks. Other products and company names mentioned on the website may be trademarks of their respective owners.

Privacy:

Your use of the site is subject to our Privacy Policy. By using our site, you agree that you have read and accept our Privacy Policy. Your acceptance of these terms also constitutes your consent to the information practices outlined in our Privacy Policy.

You are responsible for maintaining the confidentiality of your account.

Security:

We will take reasonable measures to ensure the confidentiality and protection of the information you transmit to us through the website. However, we cannot guarantee that unauthorized access to such information will never occur. Unless solely caused by our gross negligence, we will not be liable for any unauthorized access. In the event of our gross negligence, you will be entitled to compensation up to a maximum value equivalent to the services purchased by you.

General:

From time to time, we may make changes or modifications to the terms, or introduce new terms, including the addition of fees for use. Such changes, modifications, additions, or deletions will be effective immediately upon being posted on the website or communicated through any means of notification through which you obtain actual knowledge. Any use of the Services after such posting or notice will be deemed as your acceptance of the changes, modifications, additions, or deletions.

If you object to any provision of these terms or any changes made to them, or if you become dissatisfied with the website in any way, your only recourse is to immediately terminate your use of the website. All contents of this website are protected by copyright © 2024 Mercator Travel & Tourism. All rights reserved. Mercator Travel & Tourism is not responsible for the content on external websites. The Mercator Travel & Tourism name and logos are registered trademarks of Mercator Travel & Tourism LLC. in Abu Dhabi, UAE. Other logos and company names mentioned herein may be the trademarks of their respective owners.

We value and appreciate your comments and questions. Please remember that you are solely responsible for any material you submit, including its reliability, originality, and copyright. Kindly refrain from disclosing trade secrets or other confidential information in your messages. Any materials submitted to us will become the exclusive property of Mercator Travel & Tourism.

Thank you for visiting Mercator Travel & Tourism. Please review our Terms and Conditions of Use carefully before using or accessing any content, products, or services through our website. By accessing and using this site or any of its services, you agree to abide by all the terms, conditions, and notices presented on this site.

Data Protection and "Cookies":

Mercator Travel & Tourism may require certain personal details from you. These details will not be disclosed to third parties unless required by law or judicial authorities.

This website utilizes “Cookies” to collect and store internet usage information. A cookie is a text file that can be sent to your computer through this website and stored on your computer. These cookies assist in providing you with the requested information and personalizing your visits to the website based on your preferences. You have the option to decline the storage of cookies on your computer by adjusting your internet software settings. However, please note that declining cookies may limit your access to certain pages on this website.

Changes to These User Conditions:

The user conditions of this website are subject to change. Mercator Travel & Tourism advises you to regularly review these pages for any updates or modifications.

Disclaimer:

Mercator Travel & Tourism will not be held liable for any damages arising from or related to the use of, inability to use, or reliance on this website or any linked websites.

We make every effort to ensure the accuracy and functionality of this website. All special offers presented on this website are non-binding, and no rights can be derived from them.

Additional terms and conditions specific to the relevant service provider may apply to the special offers on this website. Mercator Travel & Tourism assumes no liability for any missing, incorrect, or incomplete information or any inaccuracies or incompleteness within the special offers.

The information provided on this website does not modify or amend any possible contractual relationship with the user unless explicitly referenced in the user agreement on this website.

Mercator Travel & Tourism reserves the right to deny users access to the information on this website.

User’s Response:

Mercator Travel & Tourism is not obligated to verify the information sent to us through this website. By sending information, including electronic attachments, the user warrants that it does not infringe upon intellectual property rights or any applicable laws. You authorize Mercator Travel & Tourism to use, process, modify, and transmit such information and electronic attachments in any desirable manner.

Website Bookings:

We reserve the right to change any aspect of the website, including the availability of suppliers, features, information, or other content, without prior notice. While we make every effort to ensure the accuracy of information and prices, errors may occur. In the event of a system error, we are not bound by the incorrect price. The prices and discounts displayed on the website apply specifically to (https://mercator-travel.com/) and may differ from prices offered by Mercator Travel & Tourism’s retail department or related businesses.

All bookings made on the website are subject to the booking conditions of the relevant supplier or service operator, in addition to these terms and conditions. We recommend printing a copy of the applicable booking conditions for reference. The booking conditions outline liability limitations, exclusions, and cancellation or amendment charges that apply if a booking is modified or cancelled after confirmation.

Please keep your booking reference confidential and share it only with members of your immediate household. Take necessary steps to ensure its confidentiality and security.

Documentation:

Whenever possible, we send documents to customers electronically. If you request hard copies of documents, an administration fee may apply.

Use of Debit or Credit Card:

We accept Visa or MasterCard debit and credit cards in AED for payment.

Ensure that you provide accurate debit/credit card billing information. Failure to do so may cause delays in service issuance and potential cost increases. We reserve the right to cancel service if payment is declined or incorrect debit/credit card information is provided. Random checks may be conducted to minimize debit/credit card fraud. As part of this process, we may request a fax or postal copy of proof of address, a copy of your debit/credit card, and a recent statement before issuing the service.

Fees:

Mercator Travel & Tourism may charge a non-refundable service fee for the booking and/or modification of travel services through the website. Additionally, you are responsible for all charges, fees, duties, taxes, and assessments related to your use of the products and services available from the site.

Deposits and Payment:

Any deposits made by you are non-refundable. The payment of a deposit reserves a booking but does not guarantee the price. The price can only be guaranteed once full payment is received, subject to the terms and conditions of the supplier. We will inform you of the date by which full payment is required. By providing your payment information, you authorize us to make payment arrangements with the corresponding suppliers. Personal checks may not be accepted as a method of payment. After full payment, the supplier’s conditions may allow for price increases in your arrangements. We will pass on any such increases to you as we become aware of them. Please note that if your travel arrangements include transportation costs, changes in fuel prices, taxes, fees, and exchange rates may result in price changes after full payment has been made.

The displayed price and currency on the website will match the price and currency printed on the transaction Receipt, and the amount charged to your card will be shown in your card currency.

Once payment is made, a confirmation notice will be sent to you via email within 24 hours.

Cardholders should retain copies of transaction records, as well as Mercator Travel & Tourism’s policies and rules.

Cancellations and Changes:

Your contract with Mercator Travel & Tourism or the suppliers may allow for cancellations or amendments to bookings. If we are your Booking Agent, we will promptly notify you of any significant changes as soon as we become aware of them, provided there is sufficient time before your departure. However, we cannot be held liable for any changes or costs incurred as a result. Depending on the terms and conditions of Mercator Travel & Tourism and the supplier, you will have the option to accept the changed arrangements, accept an alternative transportation offer (if available), or cancel your booked arrangements and receive any applicable refunds. Please note that we do not guarantee refunds in all cases.

Ensure that you have provided us with your contact email address and regularly check for messages before your travel. We have no control over airline schedule changes and cannot be held responsible for any costs arising from such changes.

If You Cancel Your Booking:

All cancellations must be made in writing or via email. The cancellation policies will be communicated to you in writing at the time of quotation. Cancellations received on or after the specified date in the cancellation policy will be subject to the cancellation charges outlined in the policy.

If you decide to cancel your arrangements, you must inform Mercator Travel & Tourism at least 24 hours before the service date. The refund amount will depend on the services booked and may be either partial or non-refundable. We require the original voucher/documents from you before considering any applicable refund. If you cancel before the balance due date, any deposits paid are non-refundable.

Refund:

Any partial or full refunds will be processed using the original mode of payment. The refund transfer may take up to 21 days to be completed.

Mercator Travel & Tourism reserves the right to charge financial penalties, fees, and losses incurred as a result of cancellation.

Taxes and Gratuities:

Taxes imposed by city and state governments are included in the pricing unless otherwise specified at the time of quotation.

Gratuities for drivers are not included and are at the discretion of the traveller.

Website Contact:

For online bookings and queries related to online bookings, please submit an online booking query form.

For non-booking-related queries or technical problems encountered on the website, please contact us via email at [email protected] for assistance.

If You Have a Complaint:

If you encounter any issues during your travel services, please contact us immediately in UAE, either through the office where you made your arrangements or via the Mercator Travel & Tourism website. It is important to report any problems promptly to allow us to investigate and rectify any errors. Failure to do so may affect your rights under this Agreement.