Career

Key Responsibilities

1. Product Strategy & Roadmap

• Define and execute the product vision and roadmap for Mercator's travel technology ecosystem.
• Identify opportunities to improve customer experience, automate business processes, and introduce innovative digital capabilities.
• Prioritize initiatives based on business value, customer needs, and strategic objectives.

2. Product Ownership

• Gather, analyse, and document business requirements.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Own and manage the product backlog throughout the implementation lifecycle.
• Review completed functionality and approve business deliverables.

3. Digital Transformation

• Lead business process redesign and digital transformation initiatives.
• Work closely with implementation consultants and technology partners throughout solution design, configuration, testing, and deployment.
• Coordinate User Acceptance Testing (UAT), business validation, and production readiness.

4. Stakeholder Management

• Collaborate with Operations, Corporate Travel, Finance, Sales, Customer Service, Procurement, and Executive Management.
• Present product strategy, implementation progress, and enhancement recommendations to leadership.
• Act as the primary business representative throughout the implementation programme.

5. Continuous Product Improvement

• Monitor platform performance, user adoption, and customer feedback.
• Recommend product enhancements and new digital capabilities.
• Support future platform expansion, automation, AI initiatives, and regional growth.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Hospitality, Tourism, Computer Science, or a related discipline.
• Minimum 8 years' experience within the travel industry.
• Minimum 5 years' experience in Product Management, Product Ownership, Business Analysis, Digital Transformation, or Travel Technology.
• Demonstrated experience delivering enterprise travel technology implementation projects from business requirements through go-live.
• Strong knowledge of Travel Management Company (TMC) operations, corporate travel, B2B distribution, and online booking platforms.

Key Responsibilities

• Advise clients on visa requirements and application procedures.
• High level of accuracy and attention to detail in handling documentation and client records.
• Review and verify visa application documents.
• Submit and track visa applications with embassies, consulates, and visa centers.
• Provide timely updates and support to clients throughout the process.
• Maintain accurate records and ensure compliance with visa regulations.
• Stay updated on visa policies and travel requirements for various destinations.
• Handle customer inquiries professionally and efficiently.

Qualifications & Requirements

• Minimum 2–5 years of experience in Outbound visa processing, travel consultancy, or a related field.
• Strong knowledge of visa requirements for major destinations such as Schengen countries, the UK,USA, ETA etc
• Ability to work under pressure and manage multiple applications simultaneously.
• Proficiency in Microsoft Office applications and online visa portals.
• Proficiency in basic office software and CRM tools; ability to learn new systems quickly.

Key Responsibilities

• Supervise the outbound holiday team and daily operations.
• Drive holiday sales and ensure achievement of revenue targets.
• Assist in creating, pricing, and promoting holiday packages.
• Handle escalated customer concerns and provide effective solutions.
• Identify new business opportunities and market trends to increase sales.
• Monitor team performance, sales conversion, and productivity.
• Ensure excellent customer service and timely handling of inquiries and bookings.
• Coordinate with airlines, hotels, DMCs, and other travel partners.
• Train and support team members to improve product knowledge and sales skills.
• Ensure compliance with company policies and operational procedures.

Qualifications & Requirements

• Minimum 5–8 years of experience in outbound holidays, travel sales, or tour operations, including supervisory experience.
• Experience in handling VIP and high-net-worth clients with exceptional attention to detail and service standards.
• Strong knowledge of luxury destinations, premium resorts, cruises, and bespoke travel experiences
• Proven track record in achieving sales and revenue targets.
• Proficiency in GDS systems, travel booking platforms, and Microsoft Office applications.
• Ability to work under pressure, manage multiple priorities, and lead a team effectively.
• Strong negotiation, problem-solving, and organizational skills.

Key Responsibilities:

• Manage end-to-end corporate travel arrangements, including air ticketing (issuing & re-issuing, refund), hotel bookings, car transfers, travel insurance, and meet & assist services.
• Develop a strong understanding of each client's travel policy and provide expert guidance to ensure compliance and value.
• Offer consultative advice to clients, utilizing your excellent knowledge of travel supplier rules, low fares, exchange costs, and penalties.
• Maintain up-to-date knowledge of industry trends, destination management, and supplier developments to provide informed recommendations.
• Provide professional and prompt written communication for all email inquiries and confirmations.
• Foster a collaborative team environment by sharing knowledge, welcoming feedback, and contributing to a positive and high-achieving team spirit.
• Proactively manage and resolve travel disruptions, delays, or cancellations with speed and professionalism to ensure minimal client impact.
• Build and maintain strong, trusted relationships with key travel suppliers and clients.

Qualifications:

• Minimum of 2 years of proven experience within a corporate travel environment.
• Must have UAE travel industry experience.
• High proficiency with the Amadeus GDS and familiarity with NDC systems.
• Demonstrated ability to handle all aspects of travel coordination (ticketing, hotels, transfers).
• Strong knowledge of travel industry trends, destination management, and package design.
• Exceptional communication, consultation, and interpersonal skills.
• A detail-oriented, highly organized approach with the ability to multitask and prioritize effectively in a fast-paced environment.
• Must be currently located in the UAE and available for an immediate start or with a maximum 30-day notice period.
• Proven ability to maintain a high level of accuracy in bookings and financial transactions under pressure.
• Customer-focused mindset with a track record of delivering exceptional, personalized service that exceeds client expectations.
• Relevant diploma or certification in Travel & Tourism or a related field is a plus.
• Native or professional fluency in Arabic is essential for direct client and supplier liaison.
• Professional working proficiency in English is a strong advantage.

Duties & Responsibilities:

• Receive, review, and process client transportation requests and bookings via phone, email, or booking system.
• Schedule and dispatch chauffeurs and vehicles based on client requirements, availability, and route optimization.
• Monitor live trips and coordinate with drivers to ensure punctuality, address delays, and manage last-minute changes.
• Maintain accurate records of bookings, trip logs, vehicle usage, and driver assignments.
• Liaise with clients to confirm reservation details, special requests, and pick-up/drop-off arrangements.
• Coordinate vehicle maintenance schedules, cleanliness standards, and readiness checks with the fleet/maintenance team.
• Ensure chauffeurs comply with grooming, licensing, and conduct standards, and hold valid documentation (license, permits, insurance).
• Handle customer inquiries, complaints, and service issues promptly and professionally, escalating as needed.
• Prepare daily, weekly, and monthly reports on fleet utilization, trip volume, and service performance.
• Support billing and invoicing processes by verifying trip sheets and mileage records.
• Ensure compliance with UAE transport authority regulations, company policies, and health and safety standards.
• Coordinate with HR/Operations on driver rosters, leave schedules, and replacement coverage.
• Ability to effectively communicate with customers.
• Maintain professional image as per organization image quality standards.
• Respond to all calls quickly, professionally and courteously
• Performs related duties and special projects as assigned.